We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

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Warm home discount

What happens if you are eligible, but have not received a letter?


You will not receive a letter from the Department of Work and Pensions until October – December 2019. However, if you get to December and still have not received a letter from the Department of Wo...

What is the Warm Home Discount Scheme?


The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. We can help customers who are part of the ‘Core Group’ which is anyone who currentl...

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Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.