We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

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Switching

What if I have special requirements?


We aim to give all our customers an excellent service and we’ll do everything we can to meet your needs. The best way to tell us about your requirements is to add your details to our Priority Servi...

How long will it take me to switch?


Switching usually takes between three to six weeks in total. That includes a fourteen-day cooling-off period once you’ve signed your contract, meaning that if you’re not happy in those first two we...

Will I need to contact my current supplier to switch?


No – you can just leave it all to us. We’ll contact your supplier for you and arrange the switch so that you can start enjoying Robin Hood Energy as quickly as possible

Someone has wrongly switched you by accident


If you receive an email from Robin Hood Energy stating that you are switching to a new supplier and you did not intend to switch away, please inform us immediately. This would be another company a...

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.