We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

Smart meter support

How do you read messages on your IHD

Message Button Your home menu screen contains a Message button. Robin Hood Energy may send you messages about price changes or information you may need regarding your credit levels. Press the butt...

How much energy are you using and how much does it cost?

How much energy are you using and how much does it cost? Press the Dual Button or Electricity Button on the main menu to see your account status. Account Status screen Pressing the A/C button will ...

How to manually top up if your IHD is missing or broken

If there is a problem with your IHD you will need to manually input your Vend Code into your smart meter. Go to your gas or electricity meters and locate the keypad. Step 1 Using the meter keypad, ...

How to take your smart meter reading

Your smart electricity and gas meters both have 10 digit key pads. To access your meter reading start by pressing 9 on the keypad. After pressing 9 wait two seconds. You will see the letters IMP KW...

Introduction to your smart meter In House Display unit

What does your Smart Meter In House Display (IHD) look like? Your Smart Meter IHD sits inside your house in an easy to access place and will help you monitor your energy use. Powering your IHD...

Payment and topping up your smart meter

Minimum top-up Remember – Your minimum top-up per fuel is £5 so you’ll need to top up £5 on gas and £5 on electricity to get started. Top up methods To top up using any of the methods below you w...

Settings cost & eco energy targets with your IHD

To set targets tap the target option on the settings menu (click here to see menu screen). Select the type of energy that you would like to set a target for (Gas or Electricity). Use the top right...

Topping up your smart meter using your IHD

Go to the Main Menu. Press The Account button Select the Fuel Type that you wish to top up You will see this screen below Type in your vending code which you can find on your PayPoint purchase e-...

Viewing your energy usage on your IHD

History Button Your home menu screen contains a history button (click here to see home menu screen). Press this button to see how much energy you’ve used in the past hour, day, week or month You ca...

What does your smart IHD home screen look like?

The IHD home screen shows your account status Your account status shows as the default home screen when your IHD ‘wakes up’ after it has been powered down. Your IHD’s home screen will be different...

Emergency credit and friendly credit

If the unexpected happens and you can’t top up then you will have the option to use £5 emergency credit. When you are in Emergency Credit your home display will show “E” in the bottom left-hand cor...

What does your smart IHD main menu look like?

What does your smart IHD main menu look like? Waking up your IHD Your Smart IHD is set to backlight 24 hours a day but don’t worry it costs less than 20p a year to be lit all the time. If you wou...

How can we help?

How to...

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