We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

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Pay as you go

What is emergency credit?


Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. So perhaps your meter’s run out in the middle of the night, or you’re snowed in and can’t get out of your hom...

I’m having problems paying for my gas and electricity


what can I do? Firstly, don’t panic. But do get in touch as soon as you can so that we can help you. Speak to one of our customer services team for free on 0800 030 4567 between 9am and 5pm. Monday...

What happens to my pay as you go meter when I move home?


Moving home doesn’t having to mean switching energy supplier. We’ll be happy to supply your new home and give you all the help you need during your move. Moving into a house with a pay as you go m...

How do pay as you go meters work?


Prepayment or pay-as-you-go meters let you pay for your gas or electricity before you use it, helping you manage the cost of your energy supply and avoid high bills. To top up, you load credit ont...

I’ve lost my pay as you go key or card, what can I do?


Call us free on 0800 030 4567 between 9am and 5pm Monday to Friday, tell us your account number and we’ll send a new one out to you. To cover our costs, we may need to charge you £8.25 for a repla...

How can I top up my meter?


If your meter credit’s running low, you’ll need to top it up your key or card just like you’d top up a pay-as-you-go mobile. You can top up at any Post Office, PayPoint or Payzone – use the links b...

I’m having problems with my pay as you go meter


If you run out of credit, top up but find that your supply is still not coming on then check the balance on your meter as you might not have added enough credit to get your supply going. If you’ve...

third-party-deductions


If you’re on certain benefits and you’re having trouble paying off fuel debts, you can arrange to pay them direct from your benefits.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.