Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.

Browse by topic

Our tariffs & fuels

What is an Economy 7 Tariff ?

Economy 7 tariffs, also known as ‘differential’ or ‘two rate’ tariffs, are electricity tariffs that contain two different prices for the energy that’s consumed. Compared to a regular tariff, electr...

What is a dual fuel tariff?

A dual fuel tariff is where a customer gets both their gas and electricity from the same supplier. The customer pays a single supplier for their energy and will often benefit from a discount, as op...

What fuels are used to generate my electricity?

All energy companies are required to advise their customers about the mix of fuels they use to supply electricity to their customers and the impact it has on the environment. The table below shows...

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.