We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

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Online account

What rights do I have if I decide to cancel?


Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we’re required to give you pre-contract information and contract confirmation before you agree to bu...

Why should I create an online account?


Having your account online means you’re in control. You can log in to submit meter readings, check your energy use and even pay your bills, quickly and easily, at any time of day or night. You get...

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.