We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

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Meters & readings

How to take your smart meter reading


Your smart electricity and gas meters both have 10 digit key pads. To access your meter reading start by pressing 9 on the keypad. After pressing 9 wait two seconds. You will see the letters IMP KW...

Submit your meter readings


It’s really important to submit your meter readings. Unless you have a smart meter, your meter readings are the way your energy supplier can ensure you’re on the best tariff and bill you correctly...

How do I read my electricity meter?


Here are the different types of gas and electricity meters and how to read them. Single-rate meter Write down the five numbers shown from left to right, ignoring the last number or numbers, which...

My meter is broken


If you think your gas or electric meter isn't working correctly then there are some things you can check but if all else fails we can arrange to get it replaced.

How do I read my gas meter?


Here are the different types of gas meters, what you’ll see and how to read them. Digital meters Write down the five numbers shown from left to right, ignoring the numbers after the decimal point...

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