We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

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In an emergency

What should I do if I’m worried about carbon monoxide?

If you’re worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas emergency hotline on 0800 111 999. To help prevent carbon monoxide poisonin...

What should I do if I have an electrical emergency?

If you smell burning, there’s smoke coming from your fuse board, lights or sockets, or you or anyone else in your property is at immediate risk, call 999 immediately. For advice about electrical s...

What should I do if I have a gas emergency?

If you smell gas, think you have a gas leak or are worried that carbon monoxide is escaping from a gas appliance then please call the free Gas Emergency Services helpline straight away on their fre...

What is emergency credit?

Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. So perhaps your meter’s run out in the middle of the night, or you’re snowed in and can’t get out of your hom...

COVID-19 support

Unfortunately, due to the outbreak of the coronavirus, we’ve closed our offices until further notice protect the health and well-being of our employees. As a responsible energy supplier, we have c...

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.