We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

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In an emergency

What should I do if I’m worried about carbon monoxide?


If you’re worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas emergency hotline on 0800 111 999. To help prevent carbon monoxide poisonin...

What should I do if I have an electrical emergency?


If you smell burning, there’s smoke coming from your fuse board, lights or sockets, or you or anyone else in your property is at immediate risk, call 999 immediately. For advice about electrical s...

What should I do if I have a gas emergency?


If you smell gas, think you have a gas leak or are worried that carbon monoxide is escaping from a gas appliance then please call the free Gas Emergency Services helpline straight away on their fre...

What is emergency credit?


Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. So perhaps your meter’s run out in the middle of the night, or you’re snowed in and can’t get out of your hom...

COVID-19 support


Unfortunately, due to the outbreak of the coronavirus, we’ve closed our offices until further notice protect the health and well-being of our employees. As a responsible energy supplier, we have c...

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