To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

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Energy advice

How the energy market works


Thinking about how the energy market works and the process by which gas and electricity are delivered to our homes is not something most people tend to think about very often. But we live in a worl...

What are the different types of renewable energy schemes ?


Renewable Energy Guarantee of Origin (REGO) 100% of the electricity we provide is certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity p...

Energy price caps explained


Most people are aware of the energy price caps which came into force in 2019, but not many people have a good understanding of what they are and how they work. We’ve put together this comprehensive...

What makes up your energy bill?


So where actually does that money go? Well your Energy bill pays for the following: Wholesale costs – Energy providers have to first purchase the wholesale electricity and gas on the wholesale mar...

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