We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

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Energy advice

How the energy market works

Thinking about how the energy market works and the process by which gas and electricity are delivered to our homes is not something most people tend to think about very often. But we live in a worl...

What are the different types of renewable energy schemes ?

Renewable Energy Guarantee of Origin (REGO) 100% of the electricity we provide is certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity p...

Energy price caps explained

Most people are aware of the energy price caps which came into force in 2019, but not many people have a good understanding of what they are and how they work. We’ve put together this comprehensive...

What makes up your energy bill?

So where actually does that money go? Well your Energy bill pays for the following: Wholesale costs – Energy providers have to first purchase the wholesale electricity and gas on the wholesale mar...

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Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.