To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Climate change is undeniable and as an energy company, we have a greater opportunity than most to have a positive and dramatic effect on the amount of CO2 this country produces
One of our key aims, along with tackling fuel poverty, has always been to make sure that all of the electricity we provide to our customers is 100 % green, at no extra cost. Now you can join the fight against fuel poverty and save the planet at the same time!
Since switching all of our supply to 100% green electricity, we have eliminated 128,000 tons of CO2 from our energy generation process. That’s equivalent to 14 Sherwood forest needed to absorb the same amount of CO2.
100% of the electricity we provide to homes and businesses is certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity purchased for our customers, we also purchase a Renewable Energy Guarantee of Origin (REGO) certificate, which proves the electricity is certified as being sourced either directly from the renewable generators or through a green wholesale energy provider.
The electricity that is physically supplied to British homes and businesses comes from the National Grid, via the pylons and substations in the local area. To cover the electricity consumed by customers on our green tariffs, we purchase Renewable Energy Guarantees of Origin (REGO) certificates. Ofgem issues one of these certificates for every megawatt hour (MWh) of renewable electricity produced by generators. There are alternative renewable schemes, but we're proud to deliver 100% green electricity through purchasing a REGO's certificate at no extra costs to our customers.
As part of our commitment to helping Nottingham become the first carbon neutral city in the UK by 2028, we launched our plant a tree campaign, collaborating with local schools to help absorb CO2 and make Nottingham greener.
You could be rewarded for creating your own ‘green energy’, as part of the UK’s commitment to 15% of all energy being renewable by 2020. Find out what technologies qualify for our feed in tariff scheme