To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Simply fill in your details below, when we have engineers in your area we'll contact you and schedule an appointment to get your new smart meter installed.
During the COVID19 lockdown period, we're unfortunately unable to fit any smart meters. Our meter fitting company has sensibly taken the decision not to put their engineers or our customers at risk by visiting homes.
We're working with our meter fitting company to understand when and how we can start to fit new smart meters for our customers. As we come out of lockdown, we'll update this page with the latest information we have and what the plan looks like.
Normally, we have a waiting list of a couple of months for a new smart meter, which depends largely on when and where we have fitting teams available, but obviously, that waiting time has been growing during the COVID19 period.
Our best estimate today, but it is very much an estimate, is that we will be able to start fitting smart meters in earnest again from October / November. But keep an eye on this page for updates and if you register for a smart meter with us below then we'll keep you up to date with more detail by email.
We're sorry that we can't fit new smart meters right now, but for everyone's safety, right now it's definitely the right decision.
To get a new smart meter installed at your home, simply fill in the form below.
Good to know: We'll use your account number to find your address and arrange your meter install there. If you want your smart meter installed at a different supply address e.g. you have a rental property, then just add that below too.