To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
We’re not like other energy companies. Here’s why:
We don’t have private shareholders or pay director bonuses – we’d rather pass on the savings to you.
Every single customer enjoys 100% green electricity generated from UK wind and solar power*.
Our Nottingham based customer service team is dedicated to our customers. We have no call targets, so we can help for as long as you need us.
The switch over process was straightforward and hassle free and I was made aware of progress at all times. I've emailed three times with queries and all three times my emails were answered promptly (despite me emailing during Covid-19 pandemic) and gave helpful advice, friendly yet professional customer service. The online account is easy to use with a great layout. Really impressed with all aspects.
*Our green electricity tariffs are certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity purchased for our customers, we also purchase a Renewable Energy Guarantee of Origin (REGO) certificate, which proves the electricity is certified as being sourced either directly from the renewable generators or through a green wholesale energy provider.