To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

Thanks, we've got your message

What happens next?

The message you've sent us is on its way to our specialist extra support team who will come back to you as soon as they possibly.

The extra support team are in the office Monday to Friday 9am - 5pm so we'll come back to you during those hours. We try to respond to all our requests within 48 hours but as you can imagine at the moment we're getting quite a lot of requests for help. If we haven't come back to you in 48 hours we sincerely apologise and feel free to contact us again.

Good to know: If you have a general question about your account then you can either contact our customer service team who will be able to help you, or you can manage your account online. (if you haven't got one yet, you can register here.)