To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Energy theft, also known as meter tampering, is where there has been a deliberate alteration to a meter, so that it doesn’t recorded the usage correctly.
Energy theft is stealing. It’s a crime and is something you should report straight away.
Energy theft affects all parties involved. It is a massive problem for energy suppliers, costing the industry millions of pounds a year.
The UK Revenue Protection Association (UKRPA) found that in a lot of cases, the cost to suppliers is passed onto the consumer in form of higher energy charges – which is why it’s so important to avoid and report energy theft as soon as you’re aware of it.
Additionally, energy theft is a crime which can lead to a fine and a 5 year prison sentence.
Energy theft can also be extremely dangerous. Tampering with an electric meter could cause an electric shock, or a gas leak on a gas meter. Keep everyone in your household safe by reporting any concerns you may have about your own meter.
If you believe your meter is not working correctly, never try to fix it yourself. Simply let us know and we’ll send an engineer to deal with the problem safely.
Along with Ofgem, we have an aim to stop all energy thieves, but we need your help to achieve a world free of energy theft.
If you think someone is stealing energy or tampering with their meter, we need to know.
How to report energy theft? You have two simple options:
Contact Robin Hood Energy Directly on the following number 0800 030 4567 or if you’d rather not give us your details you can visit the stayenergysafe website or call them on 0800 023 2777
Rest assured your data is safe with us. All information you give us will remain strictly confidential. Your contact details will not be shared with anyone without your permission (unless we are legally required to).