To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

Contact our extra support team

Let us know how we can help and we'll get back to you as soon as we can.

Good to know: Due to the Coronavirus outbreak, our extra support team is seeing a big increase in requests for help. But please still contact us if you need help and we will do our very best to come back to you as soon as we possibly can. We apologise in advance if we take a little longer than we'd like to reply and thank you for understanding.

Give us as much detail as you can and we'll try to help you as quickly as possible
Upload files if you need to send us a picture of your meter, for example

Drag files here

Our extra support team is a specialist team created to help our customers who need a little extra help.

We don't make their contact details public because we want to make sure that are able to dedicate as much time as possible to helping our customers.

If you'd like one of the extra support team to contact you, please fill in our quick form.

Questions about your account?

For any general account questions or help you can contact our customer service team.

Simply drop us an email or give us a call on 0800 030 4567

The customer service team are here:
Monday - Friday: 9am - 5pm