To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information that you need.
We have lots of helpful information in our help section where you will find hints, tips and detailed information to help answer most questions.Our help section
Due to the Coronavirus outbreak, we’re prioritising prepayment, emergencies, and off supply situations. All other enquiries may take us longer to get back to you. We apologise and thank you for your understanding.