Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.

Always happy to help

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information that you need.

We have lots of helpful information in our help section where you will find hints, tips and detailed information to help answer most questions.

Our help section

Let us know how we can help, we'll get right back to you as soon as we can.

Due to the Coronavirus outbreak, we’re prioritising prepayment, emergencies, and off supply situations. All other enquiries may take us longer to get back to you. We apologise and thank you for your understanding.

Give us as much detail as you can and we'll try to help you as quickly as possible
Upload files if you need to send us a picture of your meter, for example

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Our customer service agents are here to help you with all your energy questions.

If you need anything

Simply drop us an email or give us a call on 0800 030 4567

We're here:
Monday - Friday: 9am - 5pm


FAQs and Advice

We have lots of helpful information in the help section where you will find hints, tips and detailed information to help answer most questions.