To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
The Renewable Heat Incentive (RHI) is a government scheme designed to increase the uptake of people and businesses installing renewable heat technology. There are two schemes, one for domestic customers and the other for non-domestic customers, i.e. businesses.
The non-domestic Renewable Heat Incentive provides financial incentives for businesses paid by the government quarterly, over 20 years. Eligible installations receive quarterly payments based on the amount of heat they generate. This scheme is available in England, Scotland, and Wales with a separate scheme for Northern Ireland.
If you run a commercial, public or industrial premises and have a renewable heating system, then you can apply to the Non-Domestic RHI. This can include small and large businesses, hospitals, schools, and organisations with district heating schemes where one heating system serves multiple homes
To apply you need to register on the Ofgem website. There is also a wealth of information on the Ofgem website about the scheme, eligible installations, installers, tariffs and payments which we would recommend you take a look at before applying.