To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

Moving out of a premises

It's simple to take us with you

To move your Robin Hood Energy account from one premises to another is really straight forward.

Simply contact your account manager about a month before you move out and let us know your new site address and when you will be moving in and we'll start the ball rolling

The day you move out of your old premises just send us closing meter readings for your old premises and when you move into your new premises send us your opening meter readings at your new premises.

That's it.

Good to know: If you don't know your account managers contact details you can email us on business@robinhoodenergy.co.uk and one of the team will be able to help you.

If you aren't taking us with you

The quickest way to do this is by contacting your account manager about a month before you move out with the date you'll be moving out. We'll need some information from you to close your account and also your landlord's details as they will be responsible for the energy bills when you've left.

The quickest way to do this is to contact your dedicated account manager who will be able to update your account and process your move out nice and quickly.

If you'd prefer you can complete our Change of Tenancy Form when you give up responsibility for your premises.

Good to know: If you don't know your account managers contact details you can email us on business@robinhoodenergy.co.uk and one of the team will be able to help you.


Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.