To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

Commercial and industrial projects

6 steps to getting you connected

Getting started is simple and we'll help you through the process from start to finish:

  1. Start off by filling in our new connections contact form below.

  2. We'll send you an email with our new connection quote documents in, one for electricity meters and one for gas meters. Complete one or both of those forms with the details of the meters you need.
    Good to know: We'll need some of the technical detail of the meters you'll need for your project but if you get stuck our team can help you fill it in.

  3. When we get your quote form, we'll need between 24-48 hours to create your personal quote and get it back to you.

  4. Check your quote and if you're happy, simply sign the contract and send it back.

  5. We'll create your account and set up a meter installation request.
    Good to know: Installation requests for both Gas and Electricity meters with our Meter Operator usually have a 10 working day lead time. This lead time can be affected depending on where you are in the UK and the availability of engineers. Obviously, if you're sourcing your own meters then the lead time on those will be dictated by your supplier.

  6. Your meter(s) are fitted and your new connection is complete.

Questions? No problem.

Just drop an email to our dedicated new connections team.

New meter connections
Commercial and industrial projects

When you're ready to get going, just add in your details below and our new connections team will send you out the gas and electricity meter quote forms for you to complete.

Good to know: We're pretty quick to respond and once we have your completed quote forms back we'll aim to get you your personalised new connections quote within 48 hours.

Here to help

Our specialist new connections team are here to help you through the whole process.

If you need anything

Simply email our new connections team or give us a call on 0800 952 0432

We're here:
Monday to Friday 9am - 5pm