To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

NEA - Energy efficiency videos

Are you using your heating and hot water controls correctly?

Understand more about heating your home with Economy 7 and Economy 10

Make your home energy efficient

Stay safe in your home

Avoid damp and condensation

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.