To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
Advice UK is an umbrella organisation that lists community organisations who can offer free and impartial advice.
Energy Saving Trust provides free advice and information to people looking to save energy, conserve water, and reduce waste. They can also help you find grants for energy-saving measures, including cavity wall and loft insulation, and renewable energy sources. Call 0800 512 012.
National Energy Action (NEA) develops and promotes energy efficiency services to help low-income households.
Ofgem is the regulator for UK gas and electricity suppliers and works to promote choice and value for all customers.
Ofwat regulates of water and sewerage providers in England and Wales, working to promote choice, good-quality service, and value.