We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

Advice and support

We are committed to providing you with a number of non-energy resources to help you when you most need it.

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Priority services

Priority Services Register Promise


What is the Priority Services Register? The Priority Services Register (PSR) is a FREE service offered to all domestic customers by their energy suppliers.

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Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.