We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

Advice and support

We are committed to providing you with a number of non-energy resources to help you when you most need it.

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Energy efficiency

Improve your energy efficiency


Energy Performance Certificates, or EPCs, are ratings provided to indicate the energy efficiency of building and structures in the European Union.

Home energy saving tips


Here are some tips and advice to help you save energy around the home – and save money on your bills.

NEA - Energy efficiency videos


Steps to Affordable Warmth Videos

Independent energy efficiency advice


Advice UK is an umbrella organisation that lists community organisations who can offer free and impartial advice. Energy Saving Trust provides free advice and information to people looking to save...

Grants search tool


This Grant Search is supplied by Turn2us, a national charity that helps people find financial support to get back on track. 

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.